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{"received_at":"2026-05-22 17:13:57","payload":{"event":"call_ended","call":{"call_id":"call_5e2989fcbce4991ad1fc599c425","call_type":"phone_call","agent_id":"agent_88183de97a1b7aca3553f3ad41","agent_version":3,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"witness_name":"Faisal Hussain ","customer_name":"Sadaf Hussain ","witness_dob":"123","witness_cnic":"123"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_5e2989fcbce4991ad1fc599c425","X-RetellAI-SipTraceId":"call_5e2989fcbce4991ad1fc599c425","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779462696922,"end_timestamp":1779462835184,"duration_ms":138262,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness aur guarantor verification se related hai.\n\nVerification, compliance, aur security 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{"received_at":"2026-05-22 17:24:14","payload":{"event":"call_ended","call":{"call_id":"call_af99ae349d5b4490bc64d41a3c3","call_type":"phone_call","agent_id":"agent_88183de97a1b7aca3553f3ad41","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"witness_name":"Faisal Hussain ","customer_name":"Sadaf Hussain ","witness_dob":"123","witness_cnic":"123"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af99ae349d5b4490bc64d41a3c3","X-RetellAI-SipTraceId":"call_af99ae349d5b4490bc64d41a3c3","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1779463299575,"end_timestamp":1779463452307,"duration_ms":152732,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness aur guarantor verification se related hai.\n\nVerification, compliance, aur security 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","start":82.887,"end":82.98700000000001}]},{"role":"agent","content":"kamyabi ","words":[{"word":"kamyabi ","start":82.732625,"end":83.628625}],"metadata":{"response_id":3}},{"role":"agent","content":"Aap ki identity verification kamyabi se complete kar li gai hai.\n\nLekin verification process ke douran hamare compliance aur security system main duplicate character aur suspicious verification activity detect hui hai.\n\nIs wajah se main is witness agreement aur guarantor verification process ko mazeed continue nahi kar sakti.\n\nMazeed maloomat, clarification, ya support ke liye aap FinoviaPay support chat ya support ticket system ke through hamare sath contact kar sakte hain.\n\nAgar zarurat hui to FinoviaPay dobara aap se verification ke liye contact kar sakta hai.Shukriya aap ke waqt aur cooperation ke liye.\n\nAllah Hafiz.","words":[{"word":"Aap ","start":87.684,"end":87.924},{"word":"ki ","start":87.924,"end":88.155},{"word":"identity 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{"received_at":"2026-05-22 17:24:14","payload":{"event":"call_analyzed","call":{"call_id":"call_af99ae349d5b4490bc64d41a3c3","call_type":"phone_call","agent_id":"agent_88183de97a1b7aca3553f3ad41","agent_version":4,"agent_name":"Conversation Flow Agent","retell_llm_dynamic_variables":{"witness_name":"Faisal Hussain ","customer_name":"Sadaf Hussain ","witness_dob":"123","witness_cnic":"123"},"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_af99ae349d5b4490bc64d41a3c3","X-RetellAI-SipTraceId":"call_af99ae349d5b4490bc64d41a3c3","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1779463299575,"end_timestamp":1779463452307,"duration_ms":152732,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness aur guarantor verification se related hai.\n\nVerification, compliance, aur security purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی ہاں \nAgent: Shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni date of birth confirm kar sakte hain?\nUser: ایکْ دو تِینْ \nAgent: Shukriya.\n\nAap ki date of birth successfully verify ho chuki hai.\n\nMazeed tasdeeq ke liye kya aap apna National Identity Card number bhi confirm kar sakte hain?\nUser: ایکْ دو تین \nAgent: Shukriya tasdeeq ke liye, Faisal Hussain.\n\nAap ki identity verification \nUser: آپ کیا \nAgent: kamyabi \nAgent: Aap ki identity verification kamyabi se complete kar li gai hai.\n\nLekin verification process ke douran hamare compliance aur security system main duplicate character aur suspicious verification activity detect hui hai.\n\nIs wajah se main is witness agreement aur guarantor verification process ko mazeed continue 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department ","start":6.378,"end":6.938},{"word":"se ","start":6.938,"end":7},{"word":"baat ","start":7,"end":7.802},{"word":"kar ","start":7.802,"end":8.435},{"word":"rahi ","start":8.435,"end":8.594},{"word":"hun.","start":8.594,"end":8.9},{"word":"\n\nYeh ","start":9.58,"end":9.9},{"word":"call ","start":9.9,"end":10.327},{"word":"ek 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department ","start":6.378,"end":6.938},{"word":"se ","start":6.938,"end":7},{"word":"baat ","start":7,"end":7.802},{"word":"kar ","start":7.802,"end":8.435},{"word":"rahi ","start":8.435,"end":8.594},{"word":"hun.","start":8.594,"end":8.9},{"word":"\n\nYeh ","start":9.58,"end":9.9},{"word":"call ","start":9.9,"end":10.327},{"word":"ek 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department ","start":6.378,"end":6.938},{"word":"se ","start":6.938,"end":7},{"word":"baat ","start":7,"end":7.802},{"word":"kar ","start":7.802,"end":8.435},{"word":"rahi ","start":8.435,"end":8.594},{"word":"hun.","start":8.594,"end":8.9},{"word":"\n\nYeh ","start":9.58,"end":9.9},{"word":"call ","start":9.9,"end":10.327},{"word":"ek 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{"received_at":"2026-05-22 19:02:48","payload":{"event":"transcript_updated","call":{"call_id":"call_4b13dea30bbf4851c820ebb17c7","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-SipTraceId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ongoing","start_timestamp":1779469096019,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+34634753260","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department ","start":6.378,"end":6.938},{"word":"se ","start":6.938,"end":7},{"word":"baat ","start":7,"end":7.802},{"word":"kar ","start":7.802,"end":8.435},{"word":"rahi ","start":8.435,"end":8.594},{"word":"hun.","start":8.594,"end":8.9},{"word":"\n\nYeh ","start":9.58,"end":9.9},{"word":"call ","start":9.9,"end":10.327},{"word":"ek 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification 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recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification 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recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di 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","start":225.524,"end":225.683},{"word":"rahe ","start":225.683,"end":225.789},{"word":"hain?","start":225.789,"end":225.989}],"metadata":{"response_id":14}},{"role":"user","content":"جی بالکل ","words":[{"word":"جی ","start":223.925,"end":226.04500000000002},{"word":"بالکل ","start":226.04500000000002,"end":228.165}]},{"role":"agent","content":"Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?","words":[{"word":"Bohat ","start":230.557,"end":230.984},{"word":"shukriya.","start":230.984,"end":231.518},{"word":"\n\nKya ","start":233.277,"end":233.485},{"word":"Miss ","start":233.485,"end":233.737},{"word":"Sadaf ","start":233.737,"end":234.109},{"word":"Hussain ","start":234.109,"end":234.53},{"word":"ne ","start":234.53,"end":234.636},{"word":"aap ","start":234.636,"end":234.796},{"word":"ko ","start":234.796,"end":235.116},{"word":"finance ","start":235.116,"end":235.326},{"word":"process 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification ","start":321.423,"end":321.917},{"word":"call ","start":321.917,"end":322.037},{"word":"mein ","start":322.037,"end":322.25},{"word":"di ","start":322.25,"end":322.418},{"word":"gai ","start":322.418,"end":323.242},{"word":"tamam ","start":323.242,"end":323.594},{"word":"maloomat ","start":323.594,"end":323.802},{"word":"aap ","start":323.802,"end":324.042},{"word":"ke ","start":324.042,"end":324.202},{"word":"ilm ","start":324.202,"end":324.282},{"word":"ke ","start":324.282,"end":324.742},{"word":"mutabiq ","start":324.742,"end":325.601},{"word":"durust ","start":325.601,"end":326.014},{"word":"hai?","start":326.014,"end":326.227}],"metadata":{"response_id":19}},{"role":"user","content":"جی بالکل ","words":[{"word":"جی ","start":329.53499999999997,"end":329.93499999999995},{"word":"بالکل ","start":329.93499999999995,"end":330.335}]},{"role":"agent","content":"Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update 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{"received_at":"2026-05-22 19:07:03","payload":{"event":"call_analyzed","call":{"call_id":"call_4b13dea30bbf4851c820ebb17c7","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-SipTraceId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779469096019,"end_timestamp":1779469619296,"duration_ms":523277,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی ہاں \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: ایکْ ایکْ ایکْ \nAgent: Mujhe maafi chahiye, kya aap apni puri tareekh-e-paidaish dobara confirm kar sakte hain? Din, mahina, aur saal — taake main sahi se verify \nUser: سعید \nAgent: kar sakun.\nUser: تیئِیسْ نومبر انیس سو نبی \nAgent: Mujhe afsos hai, lekin yeh details hamare record se match nahi ho rahi.\n\nKya aap apni tareekh-e-paidaish ek baar phir confirm kar sakte hain?\nUser: جی ایک سیکنڈ پلیز \nUser: ایکْ ایکْ اُنِّیسْ سَو اُنْہَتَّرْ \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چَونْتِیسْ ایکْ سو ایکْ \nUser: اَٹھّتْ بِیسْ تِرانوے اُنتر \nAgent: Kya aap poora CNIC \nUser: جمعرات \nAgent: number ek saath confirm \nUser: کی \nAgent: Mujhe \nUser: تِینْ چارْ \nUser: تِینْ چارْ ایکْ زِیرو ایکْ تِینْ آٹھْ دو زِیرو نَو تِینْ چھ نَو \nAgent: Bohat shukriya, Mr. Ghulam Hussain.\n\nAap ki identity verification successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\n\nBohat shukriya Mr. Ghulam Hussain. Main ab aap ko short verification briefing explain kar deti hun.\n\nRecord \nUser: جی ہاں \nAgent: ke mutabiq \nAgent: Record ke mutabiq aap ki beti Miss Sadaf Hussain ne 16 May 2026 ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value 49 lakh 37 hazar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی بی \nAgent: Kya aap mujhe sun pa rahe hain?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?\nUser: میں \nAgent: Jee, kya aap confirm karte hain ke unhon ne aap ko pehle se inform kiya tha?\nUser: جی \nAgent: Bohat shukriya.\n\nKya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update provide kar di jayegi.\n\nAgar future mein kisi additional verification, compliance review, ya documentation confirmation ki zarurat hui to FinoviaPay Verification Department dobara aap se rabta kar sakta hai.\n\nFinoviaPay ki taraf se aap ke waqt, cooperation, aur verification support ka dil se shukriya.\n\nAllah Hafiz.\nUser: اللہ کے \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department 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","start":225.524,"end":225.683},{"word":"rahe ","start":225.683,"end":225.789},{"word":"hain?","start":225.789,"end":225.989}],"metadata":{"response_id":14}},{"role":"user","content":"جی بالکل ","words":[{"word":"جی ","start":223.925,"end":226.04500000000002},{"word":"بالکل ","start":226.04500000000002,"end":228.165}]},{"role":"agent","content":"Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?","words":[{"word":"Bohat ","start":230.557,"end":230.984},{"word":"shukriya.","start":230.984,"end":231.518},{"word":"\n\nKya ","start":233.277,"end":233.485},{"word":"Miss ","start":233.485,"end":233.737},{"word":"Sadaf ","start":233.737,"end":234.109},{"word":"Hussain ","start":234.109,"end":234.53},{"word":"ne ","start":234.53,"end":234.636},{"word":"aap ","start":234.636,"end":234.796},{"word":"ko ","start":234.796,"end":235.116},{"word":"finance ","start":235.116,"end":235.326},{"word":"process 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification ","start":321.423,"end":321.917},{"word":"call ","start":321.917,"end":322.037},{"word":"mein ","start":322.037,"end":322.25},{"word":"di ","start":322.25,"end":322.418},{"word":"gai ","start":322.418,"end":323.242},{"word":"tamam ","start":323.242,"end":323.594},{"word":"maloomat ","start":323.594,"end":323.802},{"word":"aap ","start":323.802,"end":324.042},{"word":"ke ","start":324.042,"end":324.202},{"word":"ilm ","start":324.202,"end":324.282},{"word":"ke ","start":324.282,"end":324.742},{"word":"mutabiq ","start":324.742,"end":325.601},{"word":"durust ","start":325.601,"end":326.014},{"word":"hai?","start":326.014,"end":326.227}],"metadata":{"response_id":19}},{"role":"user","content":"جی بالکل ","words":[{"word":"جی ","start":329.53499999999997,"end":329.93499999999995},{"word":"بالکل ","start":329.93499999999995,"end":330.335}]},{"role":"agent","content":"Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification 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recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update 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{"received_at":"2026-05-22 19:07:03","payload":{"event":"call_ended","call":{"call_id":"call_4b13dea30bbf4851c820ebb17c7","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-SipTraceId":"call_4b13dea30bbf4851c820ebb17c7","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779469096019,"end_timestamp":1779469619296,"duration_ms":523277,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی ہاں \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: ایکْ ایکْ ایکْ \nAgent: Mujhe maafi chahiye, kya aap apni puri tareekh-e-paidaish dobara confirm kar sakte hain? Din, mahina, aur saal — taake main sahi se verify \nUser: سعید \nAgent: kar sakun.\nUser: تیئِیسْ نومبر انیس سو نبی \nAgent: Mujhe afsos hai, lekin yeh details hamare record se match nahi ho rahi.\n\nKya aap apni tareekh-e-paidaish ek baar phir confirm kar sakte hain?\nUser: جی ایک سیکنڈ پلیز \nUser: ایکْ ایکْ اُنِّیسْ سَو اُنْہَتَّرْ \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چَونْتِیسْ ایکْ سو ایکْ \nUser: اَٹھّتْ بِیسْ تِرانوے اُنتر \nAgent: Kya aap poora CNIC \nUser: جمعرات \nAgent: number ek saath confirm \nUser: کی \nAgent: Mujhe \nUser: تِینْ چارْ \nUser: تِینْ چارْ ایکْ زِیرو ایکْ تِینْ آٹھْ دو زِیرو نَو تِینْ چھ نَو \nAgent: Bohat shukriya, Mr. Ghulam Hussain.\n\nAap ki identity verification successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\n\nBohat shukriya Mr. Ghulam Hussain. Main ab aap ko short verification briefing explain kar deti hun.\n\nRecord \nUser: جی ہاں \nAgent: ke mutabiq \nAgent: Record ke mutabiq aap ki beti Miss Sadaf Hussain ne 16 May 2026 ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value 49 lakh 37 hazar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی بی \nAgent: Kya aap mujhe sun pa rahe hain?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?\nUser: میں \nAgent: Jee, kya aap confirm karte hain ke unhon ne aap ko pehle se inform kiya tha?\nUser: جی \nAgent: Bohat shukriya.\n\nKya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update provide kar di jayegi.\n\nAgar future mein kisi additional verification, compliance review, ya documentation confirmation ki zarurat hui to FinoviaPay Verification Department dobara aap se rabta kar sakta hai.\n\nFinoviaPay ki taraf se aap ke waqt, cooperation, aur verification support ka dil se shukriya.\n\nAllah Hafiz.\nUser: اللہ کے \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.78,"end":3.219},{"word":"o ","start":3.219,"end":3.299},{"word":"Alaikum.\n","start":3.299,"end":3.899},{"word":"\nMain ","start":3.899,"end":4.939},{"word":"FinoviaPay ","start":4.939,"end":5.179},{"word":"Vehicle ","start":5.179,"end":5.818},{"word":"Finance ","start":5.818,"end":5.878},{"word":"Verification ","start":5.878,"end":6.378},{"word":"Department 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ہاں ","words":[{"word":"جی ","start":30.735,"end":30.995},{"word":"ہاں ","start":30.995,"end":31.255}]},{"role":"agent","content":"Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?","words":[{"word":"Bohat ","start":34.858,"end":35.391},{"word":"shukriya.","start":35.391,"end":35.897},{"word":"\n\nVerification ","start":37.578,"end":38.453},{"word":"continue ","start":38.453,"end":39.021},{"word":"karne ","start":39.021,"end":39.061},{"word":"se ","start":39.061,"end":39.421},{"word":"pehle ","start":39.421,"end":39.661},{"word":"mujhe ","start":39.661,"end":39.821},{"word":"security ","start":39.821,"end":40.222},{"word":"purpose ","start":40.222,"end":40.622},{"word":"ke ","start":40.622,"end":40.693},{"word":"liye ","start":40.693,"end":41.321},{"word":"short ","start":41.321,"end":41.794},{"word":"identity 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Din, mahina, aur saal — taake main sahi se verify ","words":[{"word":"Mujhe ","start":58.692,"end":59.092},{"word":"maafi ","start":59.092,"end":59.545},{"word":"chahiye, ","start":59.545,"end":60.051},{"word":"kya ","start":60.051,"end":60.931},{"word":"aap ","start":60.931,"end":61.011},{"word":"apni ","start":61.011,"end":61.144},{"word":"puri ","start":61.144,"end":61.49},{"word":"tareekh-e-paidaish ","start":61.49,"end":61.81},{"word":"dobara ","start":61.81,"end":61.89},{"word":"confirm ","start":61.89,"end":63.142},{"word":"kar ","start":63.142,"end":63.248},{"word":"sakte ","start":63.248,"end":63.718},{"word":"hain? 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Main ab aap ko short verification briefing explain kar deti hun.\n\nRecord ","words":[{"word":"Bohat ","start":147.632,"end":148.005},{"word":"shukriya, ","start":148.005,"end":148.591},{"word":"Mr. ","start":148.591,"end":149.071},{"word":"Ghulam ","start":149.071,"end":149.124},{"word":"Hussain.","start":149.124,"end":149.598},{"word":"\n\nAap ","start":150.192,"end":150.432},{"word":"ki ","start":150.432,"end":150.672},{"word":"identity ","start":150.672,"end":151.312},{"word":"verification ","start":151.312,"end":151.392},{"word":"successfully ","start":151.392,"end":152.352},{"word":"complete ","start":152.352,"end":152.407},{"word":"ho ","start":152.407,"end":153.067},{"word":"chuki ","start":153.067,"end":153.138},{"word":"hai.","start":153.138,"end":153.759},{"word":"\n\nAb ","start":154.592,"end":154.896},{"word":"main ","start":154.896,"end":155.232},{"word":"witness ","start":155.232,"end":155.792},{"word":"verification ","start":155.792,"end":155.86},{"word":"process ","start":155.86,"end":156.676},{"word":"continue ","start":156.676,"end":156.746},{"word":"karti ","start":156.746,"end":157.236},{"word":"hun, ","start":157.236,"end":157.298},{"word":"meherbani ","start":157.298,"end":157.874},{"word":"farma ","start":157.874,"end":158.334},{"word":"kar ","start":158.334,"end":158.807},{"word":"mere ","start":158.807,"end":159.312},{"word":"sath ","start":159.312,"end":159.632},{"word":"rahain.","start":159.632,"end":160.092},{"word":"\n\nBohat ","start":161.392,"end":161.845},{"word":"shukriya ","start":161.845,"end":162.351},{"word":"Mr. ","start":162.351,"end":162.911},{"word":"Ghulam ","start":162.911,"end":162.938},{"word":"Hussain. 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aap ki beti Miss Sadaf Hussain ne 16 May 2026 ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value 49 lakh 37 hazar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?","words":[{"word":"Record ","start":175.378,"end":175.86},{"word":"ke ","start":175.86,"end":176.08},{"word":"mutabiq ","start":176.08,"end":176.74},{"word":"aap ","start":176.74,"end":176.9},{"word":"ki ","start":176.9,"end":176.953},{"word":"beti ","start":176.953,"end":177.159},{"word":"Miss ","start":177.159,"end":177.699},{"word":"Sadaf ","start":177.699,"end":177.811},{"word":"Hussain ","start":177.91625,"end":178.40425},{"word":"ne ","start":178.40425,"end":178.52425},{"word":"16 ","start":178.52425,"end":178.79625},{"word":"May 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification 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recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update 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Main ab aap ko short verification briefing explain kar deti hun.\n\nRecord ","words":[{"word":"Bohat ","start":147.632,"end":148.005},{"word":"shukriya, ","start":148.005,"end":148.591},{"word":"Mr. ","start":148.591,"end":149.071},{"word":"Ghulam ","start":149.071,"end":149.124},{"word":"Hussain.","start":149.124,"end":149.598},{"word":"\n\nAap ","start":150.192,"end":150.432},{"word":"ki ","start":150.432,"end":150.672},{"word":"identity ","start":150.672,"end":151.312},{"word":"verification ","start":151.312,"end":151.392},{"word":"successfully ","start":151.392,"end":152.352},{"word":"complete ","start":152.352,"end":152.407},{"word":"ho ","start":152.407,"end":153.067},{"word":"chuki ","start":153.067,"end":153.138},{"word":"hai.","start":153.138,"end":153.759},{"word":"\n\nAb ","start":154.592,"end":154.896},{"word":"main ","start":154.896,"end":155.232},{"word":"witness ","start":155.232,"end":155.792},{"word":"verification ","start":155.792,"end":155.86},{"word":"process ","start":155.86,"end":156.676},{"word":"continue ","start":156.676,"end":156.746},{"word":"karti ","start":156.746,"end":157.236},{"word":"hun, ","start":157.236,"end":157.298},{"word":"meherbani ","start":157.298,"end":157.874},{"word":"farma ","start":157.874,"end":158.334},{"word":"kar ","start":158.334,"end":158.807},{"word":"mere ","start":158.807,"end":159.312},{"word":"sath ","start":159.312,"end":159.632},{"word":"rahain.","start":159.632,"end":160.092},{"word":"\n\nBohat ","start":161.392,"end":161.845},{"word":"shukriya ","start":161.845,"end":162.351},{"word":"Mr. ","start":162.351,"end":162.911},{"word":"Ghulam ","start":162.911,"end":162.938},{"word":"Hussain. 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shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki جا سکتی hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":276.051,"end":276.504},{"word":"shukriya.","start":276.504,"end":277.01},{"word":"\n\nCompliance ","start":278.771,"end":279.473},{"word":"aur ","start":279.473,"end":279.653},{"word":"security ","start":279.653,"end":279.733},{"word":"policy ","start":279.733,"end":280.442},{"word":"ke ","start":280.442,"end":280.936},{"word":"mutabiq ","start":280.936,"end":281.096},{"word":"yeh ","start":281.096,"end":281.156},{"word":"recorded ","start":281.156,"end":281.736},{"word":"verification 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","start":311.675,"end":312.065},{"word":"بالکل ","start":312.065,"end":312.455}]},{"role":"agent","content":"Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":314.672,"end":315.099},{"word":"shukriya.","start":315.099,"end":315.553},{"word":"\n\nFinal ","start":317.312,"end":317.774},{"word":"confirmation ","start":317.774,"end":318.571},{"word":"ke ","start":318.571,"end":318.73},{"word":"liye… ","start":318.73,"end":318.836},{"word":"kya ","start":318.836,"end":319.476},{"word":"aap ","start":319.476,"end":319.636},{"word":"confirm ","start":319.636,"end":319.796},{"word":"karte ","start":319.796,"end":320.026},{"word":"hain ","start":320.026,"end":320.516},{"word":"ke ","start":320.516,"end":320.556},{"word":"aaj ","start":320.556,"end":320.956},{"word":"ki ","start":320.956,"end":321.423},{"word":"verification 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recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di 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Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain?","words":[{"word":"Bohat ","start":12.974625,"end":13.401625},{"word":"shukriya.\n","start":13.401625,"end":13.935625},{"word":"\nMain ","start":13.935625,"end":14.875625},{"word":"FinoviaPay ","start":14.875625,"end":15.215625},{"word":"Vehicle ","start":15.215625,"end":15.674625},{"word":"Finance ","start":15.674625,"end":16.094625},{"word":"Verification ","start":16.094625,"end":16.164625},{"word":"Department ","start":16.164625,"end":16.716625},{"word":"se ","start":16.716625,"end":17.460625},{"word":"baat ","start":17.460625,"end":17.518625},{"word":"kar ","start":17.518625,"end":18.178625},{"word":"rahi ","start":18.178625,"end":18.391625},{"word":"hun. 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Din, mahina, aur saal — teenon confirm kar sakte hain?","words":[{"word":"Kya ","start":69.204,"end":69.444},{"word":"aap ","start":69.444,"end":69.737},{"word":"thoda ","start":69.737,"end":70.082},{"word":"aur ","start":70.082625,"end":70.322625},{"word":"clearly ","start":70.322625,"end":70.392625},{"word":"bata ","start":70.395625,"end":70.925625},{"word":"sakte ","start":70.925625,"end":71.285625},{"word":"hain? 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Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain?","words":[{"word":"Bohat ","start":12.974625,"end":13.401625},{"word":"shukriya.\n","start":13.401625,"end":13.935625},{"word":"\nMain ","start":13.935625,"end":14.875625},{"word":"FinoviaPay ","start":14.875625,"end":15.215625},{"word":"Vehicle ","start":15.215625,"end":15.674625},{"word":"Finance ","start":15.674625,"end":16.094625},{"word":"Verification ","start":16.094625,"end":16.164625},{"word":"Department ","start":16.164625,"end":16.716625},{"word":"se ","start":16.716625,"end":17.460625},{"word":"baat ","start":17.460625,"end":17.518625},{"word":"kar ","start":17.518625,"end":18.178625},{"word":"rahi ","start":18.178625,"end":18.391625},{"word":"hun. 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{"received_at":"2026-05-22 19:32:31","payload":{"event":"call_ended","call":{"call_id":"call_3ff43459ee0c4f1fc8787d76764","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3ff43459ee0c4f1fc8787d76764","X-RetellAI-SipTraceId":"call_3ff43459ee0c4f1fc8787d76764","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779470959952,"end_timestamp":1779471149163,"duration_ms":189211,"transcript":"Agent: Assalam o Alaikum.\n\nMain \nUser: وعلیکم \nAgent: FinoviaPay Vehicle \nUser: السلام \nAgent: Bohat shukriya.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun. Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\nUser: ٹھیک ہے \nAgent: Bohat shukriya. Verification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: جی \nUser: یکم جنوری انیس سو انہتر \nAgent: Bohat shukriya. Aap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چونتی ایک سو ایک اَٹھاسی \nUser: بھی تھریاں قنصر \nAgent: Mujhe thora sa samajh nahi aaya, kya aap apna qaumi shanakhti card number dobara confirm kar sakte hain?\nUser: چونتیس ایک سو ایک اٹھاتےتس \nUser: دو \nAgent: Kya aap \nUser: ترانوے \nAgent: apna \nAgent: Kya aap apna qaumi shanakhti card number ek baar phir se confirm kar sakte hain? Thoda clearly bolen to behtar hoga.\nUser: چانتی \nUser: ایک تو ایک \nUser: اچھا تیس \nUser: بیس تریانوے \nAgent: Mujhe afsos hai lekin verification details confirm nahi ho sakin.\nUser: آگین کر \nAgent: \n\nSecurity reasons \nUser: لو دوبارہ کر لو میں اب اکیلا اکیلا کر کے بولتا ہوں \nAgent: Ji bilkul, koi baat nahi. Kya aap apna qaumi shanakhti card number slowly ek ek digit bata sakte hain?\nUser: جی \nAgent: Ji, \nUser: تین \nAgent: please bataiye.\nUser: تین \nUser: چارْ ایکْ زِیرو ایکْ \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain ","words":[{"word":"Assalam ","start":7.579,"end":8.099},{"word":"o ","start":8.099,"end":8.179},{"word":"Alaikum.\n","start":8.179,"end":8.859},{"word":"\nMain ","start":8.859,"end":10.459}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم ","words":[{"word":"وعلیکم ","start":10.679,"end":11.099}]},{"role":"agent","content":"FinoviaPay Vehicle ","words":[{"word":"FinoviaPay ","start":10.459,"end":10.699},{"word":"Vehicle ","start":10.699,"end":11.4}],"metadata":{"response_id":0}},{"role":"user","content":"السلام ","words":[{"word":"السلام ","start":11.099,"end":11.519}]},{"role":"agent","content":"Bohat shukriya.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun. Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.","words":[{"word":"Bohat ","start":14.262,"end":14.634},{"word":"shukriya.","start":14.634,"end":15.14},{"word":"\n\nMain ","start":16.902,"end":17.122},{"word":"FinoviaPay ","start":17.122,"end":18.003},{"word":"Vehicle ","start":18.003,"end":18.423},{"word":"Finance ","start":18.423,"end":18.503},{"word":"Verification ","start":18.503,"end":19.063},{"word":"Department ","start":19.063,"end":19.125},{"word":"se ","start":19.125,"end":19.869},{"word":"baat ","start":19.869,"end":19.942},{"word":"kar ","start":19.942,"end":20.725},{"word":"rahi ","start":20.725,"end":20.911},{"word":"hun. 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{"received_at":"2026-05-22 19:32:31","payload":{"event":"call_analyzed","call":{"call_id":"call_3ff43459ee0c4f1fc8787d76764","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_3ff43459ee0c4f1fc8787d76764","X-RetellAI-SipTraceId":"call_3ff43459ee0c4f1fc8787d76764","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779470959952,"end_timestamp":1779471149163,"duration_ms":189211,"transcript":"Agent: Assalam o Alaikum.\n\nMain \nUser: وعلیکم \nAgent: FinoviaPay Vehicle \nUser: السلام \nAgent: Bohat shukriya.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun. Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\nUser: ٹھیک ہے \nAgent: Bohat shukriya. Verification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: جی \nUser: یکم جنوری انیس سو انہتر \nAgent: Bohat shukriya. Aap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چونتی ایک سو ایک اَٹھاسی \nUser: بھی تھریاں قنصر \nAgent: Mujhe thora sa samajh nahi aaya, kya aap apna qaumi shanakhti card number dobara confirm kar sakte hain?\nUser: چونتیس ایک سو ایک اٹھاتےتس \nUser: دو \nAgent: Kya aap \nUser: ترانوے \nAgent: apna \nAgent: Kya aap apna qaumi shanakhti card number ek baar phir se confirm kar sakte hain? Thoda clearly bolen to behtar hoga.\nUser: چانتی \nUser: ایک تو ایک \nUser: اچھا تیس \nUser: بیس تریانوے \nAgent: Mujhe afsos hai lekin verification details confirm nahi ho sakin.\nUser: آگین کر \nAgent: \n\nSecurity reasons \nUser: لو دوبارہ کر لو میں اب اکیلا اکیلا کر کے بولتا ہوں \nAgent: Ji bilkul, koi baat nahi. Kya aap apna qaumi shanakhti card number slowly ek ek digit bata sakte hain?\nUser: جی \nAgent: Ji, \nUser: تین \nAgent: please bataiye.\nUser: تین \nUser: چارْ ایکْ زِیرو ایکْ \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain ","words":[{"word":"Assalam ","start":7.579,"end":8.099},{"word":"o ","start":8.099,"end":8.179},{"word":"Alaikum.\n","start":8.179,"end":8.859},{"word":"\nMain ","start":8.859,"end":10.459}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم ","words":[{"word":"وعلیکم ","start":10.679,"end":11.099}]},{"role":"agent","content":"FinoviaPay Vehicle ","words":[{"word":"FinoviaPay ","start":10.459,"end":10.699},{"word":"Vehicle ","start":10.699,"end":11.4}],"metadata":{"response_id":0}},{"role":"user","content":"السلام ","words":[{"word":"السلام ","start":11.099,"end":11.519}]},{"role":"agent","content":"Bohat shukriya.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun. Yeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.","words":[{"word":"Bohat ","start":14.262,"end":14.634},{"word":"shukriya.","start":14.634,"end":15.14},{"word":"\n\nMain ","start":16.902,"end":17.122},{"word":"FinoviaPay ","start":17.122,"end":18.003},{"word":"Vehicle ","start":18.003,"end":18.423},{"word":"Finance ","start":18.423,"end":18.503},{"word":"Verification ","start":18.503,"end":19.063},{"word":"Department ","start":19.063,"end":19.125},{"word":"se ","start":19.125,"end":19.869},{"word":"baat ","start":19.869,"end":19.942},{"word":"kar ","start":19.942,"end":20.725},{"word":"rahi ","start":20.725,"end":20.911},{"word":"hun. 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Verification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?","words":[{"word":"Bohat ","start":38.282,"end":38.735},{"word":"shukriya. 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{"received_at":"2026-05-22 19:40:36","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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{"received_at":"2026-05-22 19:40:46","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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{"received_at":"2026-05-22 19:41:25","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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{"received_at":"2026-05-22 19:41:26","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":212.058,"end":212.457},{"word":"shukriya.","start":212.457,"end":212.937},{"word":"\n\nCompliance ","start":214.618,"end":215.421},{"word":"aur ","start":215.421,"end":215.661},{"word":"security ","start":215.661,"end":215.741},{"word":"policy ","start":215.741,"end":216.381},{"word":"ke ","start":216.381,"end":216.472},{"word":"mutabiq ","start":216.472,"end":217.071},{"word":"yeh ","start":217.071,"end":217.237},{"word":"recorded ","start":217.237,"end":217.817},{"word":"verification ","start":217.817,"end":217.897},{"word":"internal ","start":217.897,"end":218.128},{"word":"audit, 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{"received_at":"2026-05-22 19:41:27","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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{"received_at":"2026-05-22 19:41:44","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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{"received_at":"2026-05-22 19:41:47","payload":{"event":"transcript_updated","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ongoing","start_timestamp":1779471436109,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam 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Din, mahina, aur saal bata dein.","words":[{"word":"Mujhe ","start":62.157,"end":62.61},{"word":"thodi ","start":62.61,"end":62.975},{"word":"takleef ","start":62.975,"end":63.555},{"word":"hui ","start":63.555,"end":63.675},{"word":"samajhne ","start":63.675,"end":63.735},{"word":"mein ","start":63.735,"end":64.187},{"word":"— ","start":64.187,"end":64.315},{"word":"kya ","start":64.315,"end":64.675},{"word":"aap ","start":64.675,"end":65.195},{"word":"apni ","start":65.195,"end":65.315},{"word":"date ","start":65.315,"end":65.595},{"word":"of ","start":65.595,"end":65.995},{"word":"birth ","start":65.995,"end":66.368},{"word":"dobara ","start":66.368,"end":66.541},{"word":"confirm ","start":66.541,"end":66.876},{"word":"kar ","start":66.876,"end":66.956},{"word":"sakte ","start":66.956,"end":67.506},{"word":"hain? 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review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":212.058,"end":212.457},{"word":"shukriya.","start":212.457,"end":212.937},{"word":"\n\nCompliance ","start":214.618,"end":215.421},{"word":"aur ","start":215.421,"end":215.661},{"word":"security ","start":215.661,"end":215.741},{"word":"policy ","start":215.741,"end":216.381},{"word":"ke ","start":216.381,"end":216.472},{"word":"mutabiq ","start":216.472,"end":217.071},{"word":"yeh ","start":217.071,"end":217.237},{"word":"recorded ","start":217.237,"end":217.817},{"word":"verification ","start":217.817,"end":217.897},{"word":"internal ","start":217.897,"end":218.128},{"word":"audit, 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Din, mahina, aur saal bata dein.","words":[{"word":"Mujhe ","start":62.157,"end":62.61},{"word":"thodi ","start":62.61,"end":62.975},{"word":"takleef ","start":62.975,"end":63.555},{"word":"hui ","start":63.555,"end":63.675},{"word":"samajhne ","start":63.675,"end":63.735},{"word":"mein ","start":63.735,"end":64.187},{"word":"— ","start":64.187,"end":64.315},{"word":"kya ","start":64.315,"end":64.675},{"word":"aap ","start":64.675,"end":65.195},{"word":"apni ","start":65.195,"end":65.315},{"word":"date ","start":65.315,"end":65.595},{"word":"of ","start":65.595,"end":65.995},{"word":"birth ","start":65.995,"end":66.368},{"word":"dobara ","start":66.368,"end":66.541},{"word":"confirm ","start":66.541,"end":66.876},{"word":"kar ","start":66.876,"end":66.956},{"word":"sakte ","start":66.956,"end":67.506},{"word":"hain? 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hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?","words":[{"word":"Bohat ","start":138.499,"end":138.926},{"word":"shukriya ","start":138.926,"end":139.407},{"word":"Mr. ","start":139.407,"end":139.834},{"word":"Ghulam ","start":139.834,"end":140.02},{"word":"Hussain.\n","start":140.02,"end":140.228},{"word":"\nMain ","start":140.228,"end":140.74},{"word":"ab ","start":140.74,"end":142.02},{"word":"aap ","start":142.02,"end":142.22},{"word":"ko ","start":142.22,"end":142.447},{"word":"short ","start":142.447,"end":142.768},{"word":"verification ","start":142.768,"end":143.303},{"word":"briefing ","start":143.303,"end":143.365},{"word":"explain ","start":143.365,"end":144.171},{"word":"kar ","start":144.171,"end":144.747},{"word":"deti ","start":144.747,"end":145.347},{"word":"hun.","start":145.347,"end":145.527},{"word":"\n\nRecord ","start":146.019,"end":146.501},{"word":"ke ","start":146.501,"end":146.721},{"word":"mutabiq 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Din, mahina, aur saal bata dein.","words":[{"word":"Mujhe ","start":62.157,"end":62.61},{"word":"thodi ","start":62.61,"end":62.975},{"word":"takleef ","start":62.975,"end":63.555},{"word":"hui ","start":63.555,"end":63.675},{"word":"samajhne ","start":63.675,"end":63.735},{"word":"mein ","start":63.735,"end":64.187},{"word":"— ","start":64.187,"end":64.315},{"word":"kya ","start":64.315,"end":64.675},{"word":"aap ","start":64.675,"end":65.195},{"word":"apni ","start":65.195,"end":65.315},{"word":"date ","start":65.315,"end":65.595},{"word":"of ","start":65.595,"end":65.995},{"word":"birth ","start":65.995,"end":66.368},{"word":"dobara ","start":66.368,"end":66.541},{"word":"confirm ","start":66.541,"end":66.876},{"word":"kar ","start":66.876,"end":66.956},{"word":"sakte ","start":66.956,"end":67.506},{"word":"hain? 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hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?","words":[{"word":"Bohat ","start":138.499,"end":138.926},{"word":"shukriya ","start":138.926,"end":139.407},{"word":"Mr. ","start":139.407,"end":139.834},{"word":"Ghulam ","start":139.834,"end":140.02},{"word":"Hussain.\n","start":140.02,"end":140.228},{"word":"\nMain ","start":140.228,"end":140.74},{"word":"ab ","start":140.74,"end":142.02},{"word":"aap ","start":142.02,"end":142.22},{"word":"ko ","start":142.22,"end":142.447},{"word":"short ","start":142.447,"end":142.768},{"word":"verification ","start":142.768,"end":143.303},{"word":"briefing ","start":143.303,"end":143.365},{"word":"explain ","start":143.365,"end":144.171},{"word":"kar ","start":144.171,"end":144.747},{"word":"deti ","start":144.747,"end":145.347},{"word":"hun.","start":145.347,"end":145.527},{"word":"\n\nRecord ","start":146.019,"end":146.501},{"word":"ke ","start":146.501,"end":146.721},{"word":"mutabiq 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review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":212.058,"end":212.457},{"word":"shukriya.","start":212.457,"end":212.937},{"word":"\n\nCompliance ","start":214.618,"end":215.421},{"word":"aur ","start":215.421,"end":215.661},{"word":"security ","start":215.661,"end":215.741},{"word":"policy ","start":215.741,"end":216.381},{"word":"ke ","start":216.381,"end":216.472},{"word":"mutabiq ","start":216.472,"end":217.071},{"word":"yeh ","start":217.071,"end":217.237},{"word":"recorded ","start":217.237,"end":217.817},{"word":"verification ","start":217.817,"end":217.897},{"word":"internal ","start":217.897,"end":218.128},{"word":"audit, 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{"received_at":"2026-05-22 19:44:37","payload":{"event":"call_ended","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1779471436109,"end_timestamp":1779471874304,"duration_ms":438195,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance \nUser: وعلیکم \nAgent: Verification \nUser: السلام \nAgent: Main FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی ضرور \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: جی \nUser: زِیرو وَنْ زیرو انے نائن آٹھ نائن \nAgent: Mujhe thodi takleef hui samajhne mein — kya aap apni date of birth dobara confirm kar sakte hain? Din, mahina, aur saal bata dein.\nUser: یکم جنوری \nAgent: Aur saal?\nUser: انیس سو انہتر \nUser: ایکْ نَو چھ نَو \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: جی تین چار ایک زیرو ایک تین آٹھ دو زِیرو نَو تِینْ چھ نَو \nAgent: Bohat shukriya, Ghulam Hussain.\n\nAap ki identity verification \nUser: جی \nAgent: successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\nUser: جی ضرور \nAgent: Bohat shukriya Mr. Ghulam Hussain.\n\nMain ab aap ko short verification briefing explain kar deti hun.\n\nRecord ke mutabiq aap ki beti Miss Sadaf Hussain ne 16 May 2026 ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value 49 lakh 37 hazar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی ساری معلومات تھیں \nAgent: Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?\nUser: جی سب کچھ کیا تھا \nAgent: Kya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی پوری طرح \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی میں اپنی رضا مندی دیتا ہوں ۔ \nUser: ہمیشہ تیار ہوں \nAgent: Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?\nUser: جی سبز الست ہے میرے علم میں ہے \nAgent: Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Ghulam Hussain, aap ka qaumi shanakhti \nUser: جی \nAgent: card number 34101-3820936-9 hai aur aap ki tareekh-e-paidaish 01 January 1969 hai.\n\nAap ne aaj 22 May 2026 ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki beti hain aur unhon ne 16 May 2026 ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value 49 lakh 37 hazar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke \nUser: جی \nUser: جی \nUser: (inaudible speech)\nUser: جی پہلے سے صاحب بنتا ہوں \nAgent: Bohat shukriya Mr. Ghulam Hussain.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification \nUser: جی \nAgent: status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Ghulam Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis \nUser: شکریہ \nUser: جی ٹھیک ہے \nAgent: ki total finance value 49 lakh 37 hazar rupay hai, us ka witness verification \nUser: جی \nAgent: process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update provide kar di jayegi.\n\nAgar future mein kisi additional verification, compliance review, ya documentation \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.639,"end":3.078},{"word":"o ","start":3.078,"end":3.158},{"word":"Alaikum.\n","start":3.158,"end":3.758},{"word":"\nMain ","start":3.758,"end":4.798},{"word":"FinoviaPay 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Din, mahina, aur saal bata dein.","words":[{"word":"Mujhe ","start":62.157,"end":62.61},{"word":"thodi ","start":62.61,"end":62.975},{"word":"takleef ","start":62.975,"end":63.555},{"word":"hui ","start":63.555,"end":63.675},{"word":"samajhne ","start":63.675,"end":63.735},{"word":"mein ","start":63.735,"end":64.187},{"word":"— ","start":64.187,"end":64.315},{"word":"kya ","start":64.315,"end":64.675},{"word":"aap ","start":64.675,"end":65.195},{"word":"apni ","start":65.195,"end":65.315},{"word":"date ","start":65.315,"end":65.595},{"word":"of ","start":65.595,"end":65.995},{"word":"birth ","start":65.995,"end":66.368},{"word":"dobara ","start":66.368,"end":66.541},{"word":"confirm ","start":66.541,"end":66.876},{"word":"kar ","start":66.876,"end":66.956},{"word":"sakte ","start":66.956,"end":67.506},{"word":"hain? 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review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":212.058,"end":212.457},{"word":"shukriya.","start":212.457,"end":212.937},{"word":"\n\nCompliance ","start":214.618,"end":215.421},{"word":"aur ","start":215.421,"end":215.661},{"word":"security ","start":215.661,"end":215.741},{"word":"policy ","start":215.741,"end":216.381},{"word":"ke ","start":216.381,"end":216.472},{"word":"mutabiq ","start":216.472,"end":217.071},{"word":"yeh ","start":217.071,"end":217.237},{"word":"recorded ","start":217.237,"end":217.817},{"word":"verification ","start":217.817,"end":217.897},{"word":"internal ","start":217.897,"end":218.128},{"word":"audit, 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{"received_at":"2026-05-22 19:44:37","payload":{"event":"call_analyzed","call":{"call_id":"call_bbbfca0ac16d699ecb1e97e95c4","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":4,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-SipTraceId":"call_bbbfca0ac16d699ecb1e97e95c4","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1779471436109,"end_timestamp":1779471874304,"duration_ms":438195,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance \nUser: وعلیکم \nAgent: Verification \nUser: السلام \nAgent: Main FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی ضرور \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: جی \nUser: زِیرو وَنْ زیرو انے نائن آٹھ نائن \nAgent: Mujhe thodi takleef hui samajhne mein — kya aap apni date of birth dobara confirm kar sakte hain? Din, mahina, aur saal bata dein.\nUser: یکم جنوری \nAgent: Aur saal?\nUser: انیس سو انہتر \nUser: ایکْ نَو چھ نَو \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: جی تین چار ایک زیرو ایک تین آٹھ دو زِیرو نَو تِینْ چھ نَو \nAgent: Bohat shukriya, Ghulam Hussain.\n\nAap ki identity verification \nUser: جی \nAgent: successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\nUser: جی ضرور \nAgent: Bohat shukriya Mr. Ghulam Hussain.\n\nMain ab aap ko short verification briefing explain kar deti hun.\n\nRecord ke mutabiq aap ki beti Miss Sadaf Hussain ne 16 May 2026 ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value 49 lakh 37 hazar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی ساری معلومات تھیں \nAgent: Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?\nUser: جی سب کچھ کیا تھا \nAgent: Kya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی پوری طرح \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی میں اپنی رضا 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review, fraud prevention, aur legal documentation purposes ke liye محفوظ ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?","words":[{"word":"Bohat ","start":212.058,"end":212.457},{"word":"shukriya.","start":212.457,"end":212.937},{"word":"\n\nCompliance ","start":214.618,"end":215.421},{"word":"aur ","start":215.421,"end":215.661},{"word":"security ","start":215.661,"end":215.741},{"word":"policy ","start":215.741,"end":216.381},{"word":"ke ","start":216.381,"end":216.472},{"word":"mutabiq ","start":216.472,"end":217.071},{"word":"yeh ","start":217.071,"end":217.237},{"word":"recorded ","start":217.237,"end":217.817},{"word":"verification ","start":217.817,"end":217.897},{"word":"internal ","start":217.897,"end":218.128},{"word":"audit, 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Din, mahina, aur saal bata dein.","words":[{"word":"Mujhe ","start":62.157,"end":62.61},{"word":"thodi ","start":62.61,"end":62.975},{"word":"takleef ","start":62.975,"end":63.555},{"word":"hui ","start":63.555,"end":63.675},{"word":"samajhne ","start":63.675,"end":63.735},{"word":"mein ","start":63.735,"end":64.187},{"word":"— ","start":64.187,"end":64.315},{"word":"kya ","start":64.315,"end":64.675},{"word":"aap ","start":64.675,"end":65.195},{"word":"apni ","start":65.195,"end":65.315},{"word":"date ","start":65.315,"end":65.595},{"word":"of ","start":65.595,"end":65.995},{"word":"birth ","start":65.995,"end":66.368},{"word":"dobara ","start":66.368,"end":66.541},{"word":"confirm ","start":66.541,"end":66.876},{"word":"kar ","start":66.876,"end":66.956},{"word":"sakte ","start":66.956,"end":67.506},{"word":"hain? 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verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":58.54,"end":58.993},{"word":"shukriya.","start":58.993,"end":59.499},{"word":"\n\nAap ","start":61.26,"end":61.58},{"word":"ki ","start":61.58,"end":61.74},{"word":"tareekh-e-paidaish ","start":61.74,"end":62.699},{"word":"successfully ","start":62.699,"end":62.858},{"word":"verify ","start":62.858,"end":62.926},{"word":"ho ","start":62.926,"end":63.822},{"word":"chuki ","start":63.822,"end":64.302},{"word":"hai.","start":64.302,"end":64.382},{"word":"\n\nAdditional ","start":65.18,"end":65.888},{"word":"verification ","start":65.888,"end":66.704},{"word":"ke ","start":66.704,"end":66.757},{"word":"liye ","start":66.757,"end":66.916},{"word":"kya ","start":66.916,"end":67.302},{"word":"aap ","start":67.302,"end":67.502},{"word":"apna ","start":67.502,"end":67.782},{"word":"qaumi ","start":67.782,"end":68.035},{"word":"shanakhti 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verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":58.54,"end":58.993},{"word":"shukriya.","start":58.993,"end":59.499},{"word":"\n\nAap ","start":61.26,"end":61.58},{"word":"ki ","start":61.58,"end":61.74},{"word":"tareekh-e-paidaish ","start":61.74,"end":62.699},{"word":"successfully ","start":62.699,"end":62.858},{"word":"verify ","start":62.858,"end":62.926},{"word":"ho ","start":62.926,"end":63.822},{"word":"chuki ","start":63.822,"end":64.302},{"word":"hai.","start":64.302,"end":64.382},{"word":"\n\nAdditional ","start":65.18,"end":65.888},{"word":"verification ","start":65.888,"end":66.704},{"word":"ke ","start":66.704,"end":66.757},{"word":"liye ","start":66.757,"end":66.916},{"word":"kya ","start":66.916,"end":67.302},{"word":"aap ","start":67.302,"end":67.502},{"word":"apna ","start":67.502,"end":67.782},{"word":"qaumi ","start":67.782,"end":68.035},{"word":"shanakhti 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verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":58.54,"end":58.993},{"word":"shukriya.","start":58.993,"end":59.499},{"word":"\n\nAap ","start":61.26,"end":61.58},{"word":"ki ","start":61.58,"end":61.74},{"word":"tareekh-e-paidaish ","start":61.74,"end":62.699},{"word":"successfully ","start":62.699,"end":62.858},{"word":"verify ","start":62.858,"end":62.926},{"word":"ho ","start":62.926,"end":63.822},{"word":"chuki ","start":63.822,"end":64.302},{"word":"hai.","start":64.302,"end":64.382},{"word":"\n\nAdditional ","start":65.18,"end":65.888},{"word":"verification ","start":65.888,"end":66.704},{"word":"ke ","start":66.704,"end":66.757},{"word":"liye ","start":66.757,"end":66.916},{"word":"kya ","start":66.916,"end":67.302},{"word":"aap ","start":67.302,"end":67.502},{"word":"apna ","start":67.502,"end":67.782},{"word":"qaumi ","start":67.782,"end":68.035},{"word":"shanakhti 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verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":58.54,"end":58.993},{"word":"shukriya.","start":58.993,"end":59.499},{"word":"\n\nAap ","start":61.26,"end":61.58},{"word":"ki ","start":61.58,"end":61.74},{"word":"tareekh-e-paidaish ","start":61.74,"end":62.699},{"word":"successfully ","start":62.699,"end":62.858},{"word":"verify ","start":62.858,"end":62.926},{"word":"ho ","start":62.926,"end":63.822},{"word":"chuki ","start":63.822,"end":64.302},{"word":"hai.","start":64.302,"end":64.382},{"word":"\n\nAdditional ","start":65.18,"end":65.888},{"word":"verification ","start":65.888,"end":66.704},{"word":"ke ","start":66.704,"end":66.757},{"word":"liye ","start":66.757,"end":66.916},{"word":"kya ","start":66.916,"end":67.302},{"word":"aap ","start":67.302,"end":67.502},{"word":"apna ","start":67.502,"end":67.782},{"word":"qaumi ","start":67.782,"end":68.035},{"word":"shanakhti 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{"received_at":"2026-05-22 20:07:23","payload":{"event":"call_ended","call":{"call_id":"call_d919ea0d76e14a205676120e685","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_d919ea0d76e14a205676120e685","X-RetellAI-SipTraceId":"call_d919ea0d76e14a205676120e685","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779472959436,"end_timestamp":1779473240412,"duration_ms":280976,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی بالکل \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: بارہ دسمبر انیسہو اٹھاسی \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: جی بالکل تھری فور وں زیرو انے نائن فائیو ڈبل سِکْسْ ایٹْ فائِو وَنْ وَنْ \nAgent: Bohat shukriya Mr. Faisal Hussain.\n\nAap ki identity verification successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\n\n---\n\nUser: جی اوکے \nAgent: Bohat shukriya Mr. Faisal Hussain.\n\nMain ab aap ko short verification briefing explain kar deti hun.\n\nRecord ke mutabiq aap ki behan Miss Sadaf Hussain ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی ہاں \nAgent: Bohat shukriya.\n\nKya Miss Sadaf Hussain ne aap ko finance process aur monthly installment plan ke bare mein pehle se inform kiya tha?\nUser: جی ہاں \nAgent: Kya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی ہاں \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye mehfooz ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification 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Miss \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance Verification Department se baat kar rahi hun.\n\nYeh call ek vehicle finance application ke witness verification se related hai.\n\nSecurity, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Assalam ","start":2.885625,"end":3.324625},{"word":"o ","start":3.324625,"end":3.404625},{"word":"Alaikum.\n","start":3.404625,"end":4.084625},{"word":"\nMain ","start":4.084625,"end":5.204625},{"word":"FinoviaPay ","start":5.204625,"end":5.264625},{"word":"Vehicle ","start":5.264625,"end":6.083625},{"word":"Finance ","start":6.083625,"end":6.143625},{"word":"Verification ","start":6.37725,"end":6.86725},{"word":"Department ","start":6.86725,"end":7.35725},{"word":"se ","start":7.35725,"end":7.41225},{"word":"baat ","start":7.41225,"end":8.13025},{"word":"kar 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purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?","words":[{"word":"Bohat ","start":33.83,"end":34.284},{"word":"shukriya.","start":34.284,"end":34.79},{"word":"\n\nVerification ","start":36.63,"end":37.421},{"word":"continue ","start":37.421,"end":38.029},{"word":"karne ","start":38.029,"end":38.149},{"word":"se ","start":38.149,"end":38.389},{"word":"pehle ","start":38.389,"end":38.602},{"word":"mujhe ","start":38.602,"end":38.948},{"word":"security ","start":38.948,"end":39.008},{"word":"purpose ","start":39.008,"end":39.348},{"word":"ke ","start":39.348,"end":39.41},{"word":"liye ","start":39.41,"end":39.976},{"word":"short ","start":39.976,"end":40.493},{"word":"identity ","start":40.493,"end":40.6},{"word":"verification ","start":40.6,"end":40.866},{"word":"complete ","start":40.866,"end":40.973},{"word":"karni ","start":40.973,"end":41.57},{"word":"hogi.","start":41.57,"end":42.128},{"word":"\n\nKya 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{"received_at":"2026-05-22 20:10:35","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:10:43","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:10:44","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:10:56","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:10:58","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:11:36","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:11:39","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:11:57","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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{"received_at":"2026-05-22 20:11:58","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":205.689,"end":206.142},{"word":"shukriya.","start":206.142,"end":206.648},{"word":"\n\nFinal ","start":208.329,"end":208.711},{"word":"confirmation ","start":208.711,"end":209.508},{"word":"ke ","start":209.508,"end":209.667},{"word":"liye… ","start":209.667,"end":209.853},{"word":"kya ","start":209.853,"end":210.573},{"word":"aap ","start":210.573,"end":210.653},{"word":"confirm ","start":210.653,"end":210.893},{"word":"karte ","start":210.893,"end":211.493},{"word":"hain ","start":211.493,"end":211.533},{"word":"ke ","start":211.533,"end":211.813},{"word":"aaj ","start":211.813,"end":212.145},{"word":"ki ","start":212.145,"end":212.531},{"word":"verification ","start":212.531,"end":212.891},{"word":"call ","start":212.891,"end":213.051},{"word":"mein ","start":213.051,"end":213.113},{"word":"di 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Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process 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shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":205.689,"end":206.142},{"word":"shukriya.","start":206.142,"end":206.648},{"word":"\n\nFinal ","start":208.329,"end":208.711},{"word":"confirmation ","start":208.711,"end":209.508},{"word":"ke ","start":209.508,"end":209.667},{"word":"liye… ","start":209.667,"end":209.853},{"word":"kya ","start":209.853,"end":210.573},{"word":"aap ","start":210.573,"end":210.653},{"word":"confirm ","start":210.653,"end":210.893},{"word":"karte ","start":210.893,"end":211.493},{"word":"hain ","start":211.493,"end":211.533},{"word":"ke ","start":211.533,"end":211.813},{"word":"aaj ","start":211.813,"end":212.145},{"word":"ki ","start":212.145,"end":212.531},{"word":"verification ","start":212.531,"end":212.891},{"word":"call ","start":212.891,"end":213.051},{"word":"mein ","start":213.051,"end":213.113},{"word":"di 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{"received_at":"2026-05-22 20:15:35","payload":{"event":"transcript_updated","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ongoing","start_timestamp":1779473295521,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923221811631","direction":"outbound"},"transcript_with_tool_calls":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. 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shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":205.689,"end":206.142},{"word":"shukriya.","start":206.142,"end":206.648},{"word":"\n\nFinal ","start":208.329,"end":208.711},{"word":"confirmation ","start":208.711,"end":209.508},{"word":"ke ","start":209.508,"end":209.667},{"word":"liye… ","start":209.667,"end":209.853},{"word":"kya ","start":209.853,"end":210.573},{"word":"aap ","start":210.573,"end":210.653},{"word":"confirm ","start":210.653,"end":210.893},{"word":"karte ","start":210.893,"end":211.493},{"word":"hain ","start":211.493,"end":211.533},{"word":"ke ","start":211.533,"end":211.813},{"word":"aaj ","start":211.813,"end":212.145},{"word":"ki ","start":212.145,"end":212.531},{"word":"verification ","start":212.531,"end":212.891},{"word":"call ","start":212.891,"end":213.051},{"word":"mein ","start":213.051,"end":213.113},{"word":"di 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Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process 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shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":205.689,"end":206.142},{"word":"shukriya.","start":206.142,"end":206.648},{"word":"\n\nFinal ","start":208.329,"end":208.711},{"word":"confirmation ","start":208.711,"end":209.508},{"word":"ke ","start":209.508,"end":209.667},{"word":"liye… ","start":209.667,"end":209.853},{"word":"kya ","start":209.853,"end":210.573},{"word":"aap ","start":210.573,"end":210.653},{"word":"confirm ","start":210.653,"end":210.893},{"word":"karte ","start":210.893,"end":211.493},{"word":"hain ","start":211.493,"end":211.533},{"word":"ke ","start":211.533,"end":211.813},{"word":"aaj ","start":211.813,"end":212.145},{"word":"ki ","start":212.145,"end":212.531},{"word":"verification ","start":212.531,"end":212.891},{"word":"call ","start":212.891,"end":213.051},{"word":"mein ","start":213.051,"end":213.113},{"word":"di 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{"received_at":"2026-05-22 20:15:51","payload":{"event":"call_ended","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779473295521,"end_timestamp":1779473747886,"duration_ms":452365,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance \nUser: وعلیکم سلام \nAgent: Verification Department se \nAgent: Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: بارہ بارہ انیس سو اٹھاسی \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چَونْتِیسْ ایکْ سو ایکْ پچانوے چھیاسٹھ آٹھ سو اکاون، ایک \nAgent: Bohat shukriya Mr. Faisal Hussain.\n\nAap ki identity verification successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\n\n---\n\nMain ab aap ko short verification briefing explain kar deti hun.\n\nRecord ke mutabiq aap ki behan Miss Sadaf Hussain ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی بالکل معلوم تھا ۔ \nAgent: Bohat shukriya.\nUser: جی معلومات ہیں \nAgent: Bohat shukriya.\n\nKya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی بالکل یہ میری رضامندی کے ساتھ یہ اپلائی کی گئی ہے ۔ \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye mehfooz ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی میں آگرے ہوں اس بات کے لیے \nAgent: Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?\nUser: جی بالکل درست ہے \nAgent: Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Faisal Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Faisal Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value unchaas lakh… saintis hazaar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update provide kar di jayegi.\n\nAgar future mein kisi additional verification, compliance review, ya documentation confirmation ki zarurat hui to FinoviaPay Verification Department dobara aap se rabta kar sakta hai.\n\nFinoviaPay ki taraf se aap ke waqt, cooperation, aur verification support ka dil se shukriya.\n\nAllah Hafiz.\nUser: اللہ حافظ \nAgent: Allah Hafiz.\nUser: اللہ حافظ \nAgent: Allah Hafiz.\n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Bohat ","start":9.486,"end":9.858},{"word":"shukriya.","start":9.858,"end":10.364},{"word":"\n\nYeh ","start":12.046,"end":12.27},{"word":"call ","start":12.27,"end":12.633},{"word":"ek ","start":12.633,"end":12.897},{"word":"vehicle ","start":12.897,"end":13.247},{"word":"finance ","start":13.247,"end":13.307},{"word":"application ","start":13.307,"end":13.787},{"word":"ke ","start":13.787,"end":14.447},{"word":"witness ","start":14.447,"end":14.5},{"word":"verification ","start":14.5,"end":14.666},{"word":"se ","start":14.666,"end":15.086},{"word":"related ","start":15.086,"end":15.148},{"word":"hai. 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","start":49.306,"end":49.705999999999996},{"word":"انیس ","start":49.706,"end":50.306000000000004},{"word":"سو ","start":50.306,"end":50.626},{"word":"اٹھاسی ","start":50.626,"end":51.065999999999995}]},{"role":"agent","content":"Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":54.147,"end":54.6},{"word":"shukriya.","start":54.6,"end":55.106},{"word":"\n\nAap ","start":56.867,"end":57.08},{"word":"ki ","start":57.08,"end":57.266},{"word":"tareekh-e-paidaish ","start":57.266,"end":58.385},{"word":"successfully ","start":58.385,"end":58.447},{"word":"verify ","start":58.447,"end":59.191},{"word":"ho ","start":59.191,"end":59.282},{"word":"chuki ","start":59.282,"end":59.908},{"word":"hai.","start":59.908,"end":60.068},{"word":"\n\nAdditional ","start":60.707,"end":61.347},{"word":"verification 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Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process 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{"received_at":"2026-05-22 20:15:51","payload":{"event":"call_analyzed","call":{"call_id":"call_60aed16993b4232dbba4363c1ff","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":5,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-SipTraceId":"call_60aed16993b4232dbba4363c1ff","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779473295521,"end_timestamp":1779473747886,"duration_ms":452365,"transcript":"Agent: Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance \nUser: وعلیکم سلام \nAgent: Verification Department se \nAgent: Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.\nUser: جی \nAgent: Bohat shukriya.\n\nVerification continue karne se pehle mujhe security purpose ke liye short identity verification complete karni hogi.\n\nKya aap apni tareekh-e-paidaish confirm kar sakte hain?\nUser: بارہ بارہ انیس سو اٹھاسی \nAgent: Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?\nUser: چَونْتِیسْ ایکْ سو ایکْ پچانوے چھیاسٹھ آٹھ سو اکاون، ایک \nAgent: Bohat shukriya Mr. Faisal Hussain.\n\nAap ki identity verification successfully complete ho chuki hai.\n\nAb main witness verification process continue karti hun, meherbani farma kar mere sath rahain.\n\n---\n\nMain ab aap ko short verification briefing explain kar deti hun.\n\nRecord ke mutabiq aap ki behan Miss Sadaf Hussain ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye ek vehicle finance application submit ki thi.\n\nIs finance application mein Honda City vehicle include hai jis ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nApplication record ke mutabiq aap ko is finance process mein witness ke tor par mention kiya gaya hai.\n\nKya aap ko is vehicle finance application aur finance process ke bare mein pehle se maloomat thi?\nUser: جی بالکل معلوم تھا ۔ \nAgent: Bohat shukriya.\nUser: جی معلومات ہیں \nAgent: Bohat shukriya.\n\nKya yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai?\nUser: جی بالکل یہ میری رضامندی کے ساتھ یہ اپلائی کی گئی ہے ۔ \nAgent: Bohat shukriya.\n\nCompliance aur security policy ke mutabiq yeh recorded verification internal audit, finance review, fraud prevention, aur legal documentation purposes ke liye mehfooz ki ja sakti hai.\n\nAgar future mein kisi additional verification, documentation confirmation, ya finance compliance review ki zarurat hui to FinoviaPay verification purpose ke liye aap se rabta kar sakta hai.\n\nKya aap is recorded witness verification process ke liye apni raza mandi dete hain?\nUser: جی میں آگرے ہوں اس بات کے لیے \nAgent: Bohat shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?\nUser: جی بالکل درست ہے \nAgent: Bohat shukriya.\n\nAap ki witness verification successfully record kar li gai hai.\n\nCall end karne se pehle main aap ko recorded verification summary read kar deti hun.\n\nMr. Faisal Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process aur compliance conditions ke liye bhi apni raza mandi di hai.\n\nIdentity verification status successfully verify ho chuka hai aur witness verification successfully approved aur recorded kar li gai hai.\n\nYeh recorded verification internal compliance, audit, finance review, fraud prevention, aur legal documentation purposes ke liye securely maintain ki ja sakti hai.\n\nBohat shukriya Mr. Faisal Hussain.\n\nAap ki witness verification Miss Sadaf Hussain ki vehicle finance application ke hawale se kamyabi ke sath successfully complete ho chuki hai.\n\nAaj ki verification call mein aap ki identity successfully verify kar li gai hai aur aap ki taraf se di gai tamam maloomat compliance record mein successfully update kar di gai hain.\n\nHonda City vehicle finance application jis ki total finance value unchaas lakh… saintis hazaar rupay hai, us ka witness verification process successfully complete aur record kar liya gaya hai.\n\nInternal finance review, compliance checking, aur application processing complete hone ke baad applicant ko bohat jald next update provide kar di jayegi.\n\nAgar future mein kisi additional verification, compliance review, ya documentation confirmation ki zarurat hui to FinoviaPay Verification Department dobara aap se rabta kar sakta hai.\n\nFinoviaPay ki taraf se aap ke waqt, cooperation, aur verification support ka dil se shukriya.\n\nAllah Hafiz.\nUser: اللہ حافظ \nAgent: Allah Hafiz.\nUser: اللہ حافظ \nAgent: Allah Hafiz.\n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum.\n\nMain FinoviaPay Vehicle Finance ","words":[{"word":"Assalam ","start":2.718,"end":3.157},{"word":"o ","start":3.157,"end":3.237},{"word":"Alaikum.\n","start":3.237,"end":3.997},{"word":"\nMain ","start":3.997,"end":4.877},{"word":"FinoviaPay ","start":4.877,"end":4.957},{"word":"Vehicle ","start":4.957,"end":5.756},{"word":"Finance ","start":5.756,"end":5.826}],"metadata":{"response_id":0}},{"role":"user","content":"وعلیکم سلام ","words":[{"word":"وعلیکم ","start":5.906000000000001,"end":6.546},{"word":"سلام ","start":6.546,"end":6.706}]},{"role":"agent","content":"Verification Department se ","words":[{"word":"Verification ","start":5.826,"end":6.386},{"word":"Department ","start":6.386,"end":6.876},{"word":"se ","start":6.876,"end":6.931}],"metadata":{"response_id":0}},{"role":"agent","content":"Bohat shukriya.\n\nYeh call ek vehicle finance application ke witness verification se related hai. Security, compliance, aur record purposes ke liye yeh call recorded ho sakti hai.\n\nAgar aap comfortable hain to hum short verification process start karte hain.","words":[{"word":"Bohat ","start":9.486,"end":9.858},{"word":"shukriya.","start":9.858,"end":10.364},{"word":"\n\nYeh ","start":12.046,"end":12.27},{"word":"call ","start":12.27,"end":12.633},{"word":"ek ","start":12.633,"end":12.897},{"word":"vehicle ","start":12.897,"end":13.247},{"word":"finance ","start":13.247,"end":13.307},{"word":"application ","start":13.307,"end":13.787},{"word":"ke ","start":13.787,"end":14.447},{"word":"witness ","start":14.447,"end":14.5},{"word":"verification ","start":14.5,"end":14.666},{"word":"se ","start":14.666,"end":15.086},{"word":"related ","start":15.086,"end":15.148},{"word":"hai. 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","start":49.306,"end":49.705999999999996},{"word":"انیس ","start":49.706,"end":50.306000000000004},{"word":"سو ","start":50.306,"end":50.626},{"word":"اٹھاسی ","start":50.626,"end":51.065999999999995}]},{"role":"agent","content":"Bohat shukriya.\n\nAap ki tareekh-e-paidaish successfully verify ho chuki hai.\n\nAdditional verification ke liye kya aap apna qaumi shanakhti card number bhi confirm kar sakte hain?","words":[{"word":"Bohat ","start":54.147,"end":54.6},{"word":"shukriya.","start":54.6,"end":55.106},{"word":"\n\nAap ","start":56.867,"end":57.08},{"word":"ki ","start":57.08,"end":57.266},{"word":"tareekh-e-paidaish ","start":57.266,"end":58.385},{"word":"successfully ","start":58.385,"end":58.447},{"word":"verify ","start":58.447,"end":59.191},{"word":"ho ","start":59.191,"end":59.282},{"word":"chuki ","start":59.282,"end":59.908},{"word":"hai.","start":59.908,"end":60.068},{"word":"\n\nAdditional ","start":60.707,"end":61.347},{"word":"verification 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shukriya.\n\nFinal confirmation ke liye… kya aap confirm karte hain ke aaj ki verification call mein di gai tamam maloomat aap ke ilm ke mutabiq durust hai?","words":[{"word":"Bohat ","start":205.689,"end":206.142},{"word":"shukriya.","start":206.142,"end":206.648},{"word":"\n\nFinal ","start":208.329,"end":208.711},{"word":"confirmation ","start":208.711,"end":209.508},{"word":"ke ","start":209.508,"end":209.667},{"word":"liye… ","start":209.667,"end":209.853},{"word":"kya ","start":209.853,"end":210.573},{"word":"aap ","start":210.573,"end":210.653},{"word":"confirm ","start":210.653,"end":210.893},{"word":"karte ","start":210.893,"end":211.493},{"word":"hain ","start":211.493,"end":211.533},{"word":"ke ","start":211.533,"end":211.813},{"word":"aaj ","start":211.813,"end":212.145},{"word":"ki ","start":212.145,"end":212.531},{"word":"verification ","start":212.531,"end":212.891},{"word":"call ","start":212.891,"end":213.051},{"word":"mein ","start":213.051,"end":213.113},{"word":"di 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Hussain, aap ka qaumi shanakhti card number teen chaar ek zero ek dash… nau paanch chhe chhe aath paanch ek dash… ek hai.\n\nAur aap ki tareekh-e-paidaish barah December… unnis so athaasi hai.\n\nAap ne aaj baais May san do hazaar chhabbis ko FinoviaPay Vehicle Finance Verification Department ko yeh confirm kiya hai ke aap ko Miss Sadaf Hussain ki vehicle finance application ke bare mein pehle se maloomat thi.\n\nAap ne yeh bhi confirm kiya hai ke Miss Sadaf Hussain aap ki behan hain aur unhon ne solah May san do hazaar chhabbis ko FinoviaPay ke zariye Honda City vehicle ke liye finance application submit ki thi.\n\nIs vehicle finance application ki total finance value unchaas lakh… saintis hazaar rupay hai.\n\nAap ne verification call mein yeh bhi confirm kiya hai ke applicant ne aap ko finance process aur installment plan ke hawale se pehle se inform kiya tha aur yeh application aap ki maloomat aur raza mandi ke sath apply ki gai hai.\n\nAap ne recorded witness verification process 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Verification process mein di gai details successfully confirm aur compliance record mein update kar di gai hain.\n\nAb main application processing ke liye aap se do short confirmations lena chahti hun.\n\nMeherbani farma kar yeh confirmed kar dein ke aap Honda City vehicle kis city se receive karna chahti hain?\nUser: گجرانوالہ سے \nAgent: Bohat shukriya Miss Sadaf Hussain.\n\nAap ka preferred vehicle delivery city successfully record kar liya gaya hai.\n\nAur meherbani farma kar yeh bhi confirmed kar dein ke aap vehicle kis color mein book karwana chahti hain?\nUser: میں بلیک \nAgent: Bohat shukriya.\n\nAap ka preferred vehicle color bhi successfully record aur update kar diya gaya hai.\n\nMiss Sadaf Hussain, aap ki vehicle finance application ab internal processing aur compliance review stage mein move kar di jayegi. 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Verification process mein di gai details successfully confirm aur compliance record mein update kar di gai hain.\n\nAb main application processing ke liye aap se do short confirmations lena chahti hun. Meherbani farma kar yeh confirmed kar dein ke aap Honda City vehicle kis city se receive karna chahti hain?\nUser: گوجرانوالہ سے \nAgent: Bohat shukriya Miss Sadaf Hussain. Aap ka preferred vehicle delivery city Gujranwala successfully record kar liya gaya hai.\n\nAur meherbani farma kar yeh bhi confirmed kar dein ke aap vehicle kis color mein book karwana chahti hain?\nUser: بلیک کلر نو \nAgent: Bohat shukriya. Aap ka preferred vehicle color Black bhi successfully record aur update kar diya gaya hai.\n\nMiss Sadaf Hussain, aap ki vehicle finance application ab internal processing aur compliance review stage mein move kar di jayegi. Vehicle allocation aur booking coordination process complete hone ke baad aap ko next update bohat jald provide kar di jayegi. Agar future mein kisi additional verification, documentation confirmation, ya compliance review ki zarurat hui to FinoviaPay Verification Department aap se dobara rabta kar sakta hai.\n\nMain aap ko dobara mubarakbad dena chahti hun ke aap ki witness verification successfully complete aur approved ho chuki hai. Aap ki di gai city aur vehicle color preferences bhi successfully update kar di gai hain. Honda City vehicle finance application ab further processing stage mein continue kar di gai hai.\n\nFinoviaPay ki taraf se aap ke cooperation aur trust ka dil se shukriya. Allah Hafiz.\nUser: اللہ فیر \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum Miss Sadaf Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun. Umeed hai aap khairiyat se hongi. 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Verification process mein di gai details successfully confirm aur compliance record mein update kar di gai hain.\n\nAb main application processing ke liye aap se do short confirmations lena chahti hun. Meherbani farma kar yeh confirmed kar dein ke aap Honda City vehicle kis city se receive karna chahti hain?\nUser: گوجرانوالہ سے \nAgent: Bohat shukriya Miss Sadaf Hussain. Aap ka preferred vehicle delivery city Gujranwala successfully record kar liya gaya hai.\n\nAur meherbani farma kar yeh bhi confirmed kar dein ke aap vehicle kis color mein book karwana chahti hain?\nUser: بلیک کلر نو \nAgent: Bohat shukriya. Aap ka preferred vehicle color Black bhi successfully record aur update kar diya gaya hai.\n\nMiss Sadaf Hussain, aap ki vehicle finance application ab internal processing aur compliance review stage mein move kar di jayegi. Vehicle allocation aur booking coordination process complete hone ke baad aap ko next update bohat jald provide kar di jayegi. 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{"received_at":"2026-05-22 20:44:01","payload":{"event":"call_ended","call":{"call_id":"call_2f0433dbec4fbaef0b65c5455ba","call_type":"phone_call","agent_id":"agent_c6e1f796d64112d737ee5bb20b","agent_version":8,"agent_name":"Urdu1","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_2f0433dbec4fbaef0b65c5455ba","X-RetellAI-SipTraceId":"call_2f0433dbec4fbaef0b65c5455ba","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779475354629,"end_timestamp":1779475439222,"duration_ms":84593,"transcript":"Agent: Assalam o Alaikum Miss Sadaf Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun. Umeed hai aap khairiyat se hongi. Security aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMiss Sadaf Hussain, main aap ko yeh inform karna \nUser: وعلیکم \nAgent: chahti hun ke aap ki witness verification successfully complete ho chuki hai. Verification process mein di gai details successfully confirm aur compliance record mein update kar di gai hain.\n\nAb main application processing ke liye aap se do short confirmations lena chahti hun. Meherbani farma kar yeh confirmed kar dein ke aap Honda City vehicle kis city se receive karna chahti hain?\nUser: شکریہ \nUser: شکریہ \nUser: ضرور \nUser: گجرانوالہ \nAgent: Bohat shukriya Miss Sadaf Hussain. Aap ka preferred vehicle delivery city successfully record kar liya gaya hai.\n\nAur meherbani farma kar yeh bhi confirmed kar dein ke aap vehicle kis color mein book karwana chahti hain?\nUser: وائٹ وائٹ \nAgent: Bohat shukriya. Aap ka preferred vehicle color bhi successfully record aur update kar diya gaya hai.\n\nMiss Sadaf \nUser: بہت \nAgent: Hussain, aap ki vehicle \nUser: شکریہ \n","transcript_object":[{"role":"agent","content":"Assalam o Alaikum Miss Sadaf Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun. Umeed hai aap khairiyat se hongi. 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{"received_at":"2026-05-24 19:04:41","payload":{"event":"call_ended","call":{"call_id":"call_0896a421e6b758320c82b95201e","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":7,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_0896a421e6b758320c82b95201e","X-RetellAI-SipTraceId":"call_0896a421e6b758320c82b95201e","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779642187969,"end_timestamp":1779642279723,"duration_ms":91754,"transcript":"Agent: Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se honge.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMr. Ghulam Hussain, main aap ko aap ki beti Miss Sadaf Hussain ki vehicle finance application ke hawale se ek important update dena chahti 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{"received_at":"2026-05-25 11:41:33","payload":{"event":"call_ended","call":{"call_id":"call_c932a18edb98cae8e56f0d8bb5c","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":9,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_c932a18edb98cae8e56f0d8bb5c","X-RetellAI-SipTraceId":"call_c932a18edb98cae8e56f0d8bb5c","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.122;lr>"},"call_status":"ended","start_timestamp":1779701974907,"end_timestamp":1779702091987,"duration_ms":117080,"transcript":"Agent: Assalam o Alaikum Mr. Faisal Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se honge.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMr. Faisal Hussain, yeh call aap ko is liye ki ja rahi hai kyun ke aap Miss Sadaf Hussain ki vehicle finance application mein registered 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{"received_at":"2026-05-25 11:59:47","payload":{"event":"transcript_updated","call":{"call_id":"call_28e0e04f0aa62b881d182545bc6","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":10,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-SipTraceId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ongoing","start_timestamp":1779703036650,"latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Assalam o Alaikum Mr. Ghulam 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{"received_at":"2026-05-25 11:59:54","payload":{"event":"transcript_updated","call":{"call_id":"call_28e0e04f0aa62b881d182545bc6","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":10,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-SipTraceId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ongoing","start_timestamp":1779703036650,"disconnection_reason":"agent_hangup","latency":[],"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"+13433088894","to_number":"+923034509529","direction":"outbound"},"transcript_with_tool_calls":[{"role":"user","content":"(inaudible 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{"received_at":"2026-05-25 11:59:56","payload":{"event":"call_ended","call":{"call_id":"call_28e0e04f0aa62b881d182545bc6","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":10,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-SipTraceId":"call_28e0e04f0aa62b881d182545bc6","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.120;lr>"},"call_status":"ended","start_timestamp":1779703036650,"end_timestamp":1779703194831,"duration_ms":158181,"transcript":"User: (inaudible speech)\nAgent: Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se \nAgent: Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se honge.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMr. Ghulam Hussain, \nUser: جی ٹھیک ہے \nAgent: yeh call aap ko is \nUser: تھِری تھِری \nAgent: Mr. Ghulam Hussain, yeh call aap ko is liye ki ja rahi hai kyun ke aap Miss Sadaf Hussain ki vehicle finance application mein registered witness aur applicant ke walid hain.\n\nAur FinoviaPay ki compliance policy ke mutabiq application process ke important stages witness ko bhi officially inform kiye jate hain.\n\nMain aap ko yeh inform karna chahti hun ke Miss Sadaf Hussain ki Honda City 1.2 vehicle finance application kamyabi ke sath successfully approve ho chuki hai.\n\nFinance approval aur internal review process successfully complete kar liya gaya hai.\n\n…\n\nMr. Ghulam Hussain, hum aap ko aur aap ki beti Miss Sadaf Hussain ko is approval par dil se mubarakbad dete hain.\n\n…\n\nAghlay chaubees ghanton ke andar Miss Sadaf Hussain ko official finance approval documents provide kar diye jayenge. In approval documents par witness verification ke liye aap ke signatures aur thumb impression darkar honge.\n\n…\n\nMr. Ghulam Hussain, witness ke tor par yeh aap ki zimadari hogi ke required witness signatures aur thumb verification process timely complete kiya jaye taake application ka next processing stage smoothly continue ho sake.\n\n…\n\nAgar future mein kisi additional verification, documentation confirmation, ya compliance review ki zarurat hui to FinoviaPay Verification Department aap se dobara rabta kar sakta hai.\n\n…\n\nFilhal aap ko kisi additional action ki zarurat nahi hai jab tak official approval documents share nahi kar diye jate.\n\n…\n\nFinoviaPay ki taraf se aap ke cooperation aur trust ka dil se shukriya.\n\nAllah Hafiz.\nUser: الله حفیق \nAgent: Allah Hafiz, Mr. Ghulam Hussain. Shukriya.\n","transcript_object":[{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se ","words":[{"word":"Assalam ","start":2.492625,"end":2.931625},{"word":"o ","start":2.931625,"end":3.011625},{"word":"Alaikum ","start":3.011625,"end":3.398625},{"word":"Mr. ","start":3.398625,"end":3.719625},{"word":"Ghulam ","start":3.719625,"end":4.013625},{"word":"Hussain.","start":4.013625,"end":4.061625},{"word":"\n\nMain ","start":4.572625,"end":4.812625},{"word":"FinoviaPay ","start":4.812625,"end":5.693625},{"word":"Vehicle ","start":5.693625,"end":5.753625},{"word":"Finance ","start":5.753625,"end":6.243625},{"word":"Department ","start":6.243625,"end":6.733625},{"word":"se ","start":6.733625,"end":6.791625}],"metadata":{"response_id":0}},{"role":"agent","content":"Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se honge.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMr. Ghulam Hussain, ","words":[{"word":"Assalam ","start":10.847625,"end":11.286625},{"word":"o ","start":11.286625,"end":11.366625},{"word":"Alaikum ","start":11.366625,"end":11.699625},{"word":"Mr. ","start":11.725625,"end":12.098625},{"word":"Ghulam ","start":12.098625,"end":12.392625},{"word":"Hussain.","start":12.392625,"end":12.440625},{"word":"\n\nMain ","start":13.033625,"end":13.273625},{"word":"FinoviaPay ","start":13.273625,"end":14.153625},{"word":"Vehicle ","start":14.153625,"end":14.213625},{"word":"Finance ","start":14.213625,"end":14.713625},{"word":"Department ","start":14.713625,"end":15.273625},{"word":"se ","start":15.273625,"end":15.338625},{"word":"baat ","start":15.338625,"end":15.988625},{"word":"kar ","start":15.988625,"end":16.068625},{"word":"rahi ","start":16.068625,"end":16.281625},{"word":"hun.","start":16.281625,"end":16.587625},{"word":"\n\nUmeed ","start":17.273625,"end":17.653625},{"word":"hai ","start":17.653625,"end":17.953625},{"word":"aap ","start":17.953625,"end":18.206625},{"word":"khairiyat ","start":18.206625,"end":18.684625},{"word":"se ","start":18.684625,"end":18.790625},{"word":"honge.","start":18.790625,"end":18.870625},{"word":"\n\nSecurity ","start":19.353625,"end":20.053625},{"word":"aur ","start":20.053625,"end":20.233625},{"word":"compliance ","start":20.233625,"end":20.298625},{"word":"purposes ","start":20.298625,"end":21.019625},{"word":"ke ","start":21.019625,"end":21.614625},{"word":"liye ","start":21.614625,"end":21.668625},{"word":"yeh ","start":21.668625,"end":21.721625},{"word":"call ","start":21.721625,"end":22.107625},{"word":"recorded ","start":22.107625,"end":22.307625},{"word":"ho ","start":22.307625,"end":22.371625},{"word":"sakti ","start":22.371625,"end":22.689625},{"word":"hai.","start":22.689625,"end":23.238625},{"word":"\n\nMr. ","start":24.073625,"end":24.446625},{"word":"Ghulam ","start":24.446625,"end":24.840625},{"word":"Hussain, ","start":24.840625,"end":25.272625}],"metadata":{"response_id":1}},{"role":"user","content":"جی ٹھیک ہے ","words":[{"word":"جی ","start":25.899,"end":26.099},{"word":"ٹھیک ","start":26.099,"end":26.299},{"word":"ہے ","start":26.379,"end":26.539}]},{"role":"agent","content":"yeh call aap ko is ","words":[{"word":"yeh ","start":25.272625,"end":25.992625},{"word":"call ","start":25.992625,"end":26.392625},{"word":"aap ","start":26.392625,"end":26.472625},{"word":"ko ","start":26.472625,"end":26.605625},{"word":"is ","start":26.605625,"end":26.818625}],"metadata":{"response_id":1}},{"role":"user","content":"تھِری تھِری ","words":[{"word":"تھِری ","start":27.039,"end":27.239},{"word":"تھِری ","start":27.239,"end":27.439}]},{"role":"agent","content":"Mr. Ghulam Hussain, yeh call aap ko is liye ki ja rahi hai kyun ke aap Miss Sadaf Hussain ki vehicle finance application mein registered witness aur applicant ke walid hain.\n\nAur FinoviaPay ki compliance policy ke mutabiq application process ke important stages witness ko bhi officially inform kiye jate hain.\n\nMain aap ko yeh inform karna chahti hun ke Miss Sadaf Hussain ki Honda City 1.2 vehicle finance application kamyabi ke sath successfully approve ho chuki hai.\n\nFinance approval aur internal review process successfully complete kar liya gaya hai.\n\n…\n\nMr. Ghulam Hussain, hum aap ko aur aap ki beti Miss Sadaf Hussain ko is approval par dil se mubarakbad dete hain.\n\n…\n\nAghlay chaubees ghanton ke andar Miss Sadaf Hussain ko official finance approval documents provide kar diye jayenge. 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{"received_at":"2026-06-01 23:13:50","payload":{"event":"call_ended","call":{"call_id":"call_b54fcebe16d22474cc9724d29bb","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":15,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_b54fcebe16d22474cc9724d29bb","X-RetellAI-SipTraceId":"call_b54fcebe16d22474cc9724d29bb","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1780348317836,"end_timestamp":1780348428231,"duration_ms":110395,"transcript":"Agent: Assalam o Alaikum Miss Sadaf Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se hongi.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMiss Sadaf Hussain, main aap ko aap ki vehicle finance application ke hawale se ek important update dena chahti hun.\n\nHum ne aap ki taraf se submit kiye gaye witness thumb impression documents ka review complete kar liya hai.\n\nReview ke dauran yeh observe kiya gaya hai ke receive hone wale thumb impressions verification standards ke mutabiq clear aur acceptable nahi hain.\n\nIs wajah se maujooda thumb impression records ko process continue karne ke liye approve nahi kiya ja sakta.\n\n…\n\nMiss Sadaf Hussain, meherbani farma kar witness thumb impressions ko dobara manually provide karwa dein.\n\nYaqeeni banaya jaye ke thumb impressions clear, complete aur asani se verify kiye ja sakain.\n\nJaise hi updated thumb impression documents receive ho jayenge, hum aap ki application processing ko dobara continue kar denge.\n\n…\n\nAgar aap ko thumb impression submission process ke hawale se kisi rehnumai ki zarurat ho to hamara relevant department aap ki madad ke liye dastiyab hai.\n\nFinoviaPay ki taraf se aap ke cooperation ka bohat shukriya.\n\nAllah Hafiz.\nAgent: Miss Sadaf Hussain, kya aap wahan hain? 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{"received_at":"2026-06-04 18:51:01","payload":{"event":"call_ended","call":{"call_id":"call_bd55ca03cda3328a55a82106d52","call_type":"phone_call","agent_id":"agent_86096e81e4215ab86a2ea70383","agent_version":16,"agent_name":"Document ","retell_llm_dynamic_variables":[],"custom_sip_headers":{"X-RetellAI-Direction":"Outbound","X-RetellAI-CallId":"call_bd55ca03cda3328a55a82106d52","X-RetellAI-SipTraceId":"call_bd55ca03cda3328a55a82106d52","X-RetellAI-OrgId":"org_5uFfOtwVnSdtqnvi","Route":"<sip:18.98.16.123;lr>"},"call_status":"ended","start_timestamp":1780591779281,"end_timestamp":1780591859730,"duration_ms":80449,"transcript":"Agent: Assalam o Alaikum Mr. Ghulam Hussain.\n\nMain FinoviaPay Vehicle Finance Department se baat kar rahi hun.\n\nUmeed hai aap khairiyat se honge.\n\nSecurity aur compliance purposes ke liye yeh call recorded ho sakti hai.\n\nMr. Ghulam Hussain, main aap ko Miss Sadaf Hussain ki vehicle finance application ke hawale se ek important update dena chahti 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